Payment Policy

Stripe: This is our preferred method of payment. We accept Stripe from “Confirmed Addresses Only!” This is the fastest and most efficient way for us to process your order.

Credit Card Payments – Visa, Master Card, Discover & AmEx – Stripe will accept your credit card even if you do not have a Stripe account.

Company Checks: We do not accept company checks.

How do I track my order?

Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.

Do you charge sales tax?
Is there a risk to storing my information online with you?
Do you sell personal information to other companies?
Cancellations/Returns
Terms of use
Do you charge sales tax?

By law, we are required to collect sales tax on all orders . The rate of tax will be displayed when placing your order.

Is there a risk to storing my information online with you?

Your privacy is important to us. We do not sell or trade with third parties any personal information, such as email addresses, personal information collected as part of an online survey or other specific details about you,

gathered online. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information.

For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers.

Our Online Privacy Notice describes the types of information we gather online and how we use it. Please read this information carefully.

Do you sell personal information to other companies?

Your privacy is important to us. NewEraHats.ca does not sell or trade your personal information gathered online—such as email addresses, personal information collected as part of an online survey or other specific details about you—with third parties.

We do not contribute to or participate in cooperative databases that give other companies access to personal information.

For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers.

Cancellations/Returns

Once your order has been placed, our goal is to get it processed as fast as possible.

If you need to cancel your purchase, give us a call or send us an email within 24 hours and we will see what we can do!

In the event of a cancellation, your money will be credited as a NewEraHats.ca  coupon code.We cannot accept returns or exchanges, ALL SALES FINAL  .Please read carefully our payment policy & shipping method.

If  we make a mistake, we will send you a replacement or refund your money.

Terms of use

The following terms and conditions of use are an agreement (the “Agreement”) between NewEraHats.ca  and you. Your use of the Site constitutes your agreement to follow and be bound by the Agreement.

We reserve the right to modify this Agreement at any time in our sole discretion without prior individual notice.

Any modifications to this Agreement will be posted on the Site. For this reason, we encourage you to review the Agreement whenever you use any of the Sites.Please read carefully our payment policy & shipping method.

If you do not agree to these terms, please do not use the Sites.

Shipping Method

Once your order is verified and your credit is approved, your shipment will arrive according to the schedule below :

(Saturday, Sunday and holidays are not considered business days). To follow this schedule, your order must also be placed before 11 a.m.

Western Time and be shipped to the address listed with your credit card  as your official billing address.

Standard Ground: arrives within 5–7 business days of shipping.

Most orders from NewEraHats.ca  will ship within 48 hours of receiving your order.

Please be aware that we observe most national holidays and therefore you may see a slight delay in processing your orders around holidays.

Site Transactions
Right to Change Sites
Product Information
Passwords
Security
Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. Please read carefully our payment policy & shipping method.

Right to Change Sites

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Sites or any service, content, feature or product offered through the Sites, with or without notice; charge fees in connection with the use of the Sites; modify and/or waive any fees charged in connection with the Sites; and/or offer opportunities to some or all users of the Sites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or of any service, content, feature or product offered through the Sites.

Product Information

Certain products are available exclusively online through the Site.

These products may have limited quantities and are subject to return or exchange only through the Site according to the applicable return policy.Please read carefully our payment policy & shipping method.

Passwords

You are solely responsible for maintaining the confidentiality of your password and user account information.

Must notify us immediately in the event of any known or suspected unauthorised use of your user account, or any known or suspected breach of security, including loss, theft, or unauthorised disclosure of your or anyone else’s password.

You are solely responsible for any and all activities which occur under your user account.

Notify us immediately  of any unauthorised use of your user account or any other breach of security known to you.

Security

We work hard to help make sure that your account information stays safe, including working with you to help protect your account against unauthorized use. If you think someone has gained access to your NewEraHats.ca username and password, start by securing your account. If someone has bought or sold items using your account, report the account theft.

Tip: Before changing your account information or reporting account theft, check with family members and others to verify that they didn’t use your account.

Secure your account

If you suspect that someone knows your username and password, change your account information and take steps to secure your identity

  1. Try to sign into your NewEraHats account.

If you can’t sign in, contact us immediately. If your account has been used without your permission, we’ll work with you to secure your account. We’ll request that you change your password and may place a temporary hold on your account.

If you can sign in, follow these steps to secure your account.

  1. Change the password on your personal email account.

If someone can access your email, they may be able to access your NewEraHats account. Make sure that the password for your email account is different from your NewEraHats password.

  1. Secure your NewEraHats account.

Request a new NewEraHtas  password.To confirm your identity, you’ll be prompted to answer a few questions. Once you’ve answered at least one of the questions, we’ll send you an email with instructions for changing your password. If you don’t receive an email, make sure that the email address listed on your account is correct. Then, check the spam filtering settings on your email account to see if the filter is preventing you from receiving email from NewEraHats. Read tips for creating a secure password.

Change the secret question and answer on your account. If you don’t have a secret question, you can create one now. Read tips on choosing an effective secret question.

Verify the contact information on your account. If your account was compromised, the contact information may have been changed without your permission.

  1. Protect your identity.

Keeping your identity safe is important to us. We help make sure that confidential information can’t be accessed through your NewEraHats  account. However, if you provided confidential information through a fake website or by replying to a fake email, you should take measures to protect your identity.

Report account theft

If you think that someone used your account without your permission, please contact us immediately.

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